Darien Library is proud to present Susan Reilly Salgado, founding partner of Hospitality Quotient, in its first annual Louise Parker Berry Lecture at 7 p.m., Thursday, Feb. 4.
Launched in 2010 by Susan and restaurateur Danny Meyer, Hospitality Quotient helps organizations all over the world improve their hospitality and service in order to improve the bottom line.
Susan Reilly Salgado
Susan will speak on the importance of hospitality in running a successful business, discuss the crucial link between happy employees and happy customers, and talk about how treating your customers like guests does more than make them feel good—it also improves the performance of your business.
The Louise Parker Berry Lecture series honors Darien Library’s longest-serving director, who led the Darien Library from 1979-2014, and created a culture of extreme customer service which brought the Library to national prominence.
The Board is proud to present one lecture each year, speaking on a topic that reinforces Louise’s belief that library patrons should expect incredible service on every visit, and that a successful library always finds a way to say yes.
“Nobody understands hospitality better than Union Square Hospitality Group and Hospitality Quotient, and we are so glad to have Susan Salgado sharing their unique path to success with our community at an event honoring Louise’s legacy,” said Alan Kirk Gray, Director.
About Susan Salgado
Susan has been an invited speaker for leaders in a wide range of industries, including engagements with Citibank Small Business Seminars, TEDx, Crain’s New York Business, the Global Insurance Symposium, and the Leukemia and Lymphoma Society. In addition to her PhD in Organizational Behavior from New York University’s Stern
School of Business, she holds a BS in Environmental Sciences & Resource Management and an MBA from Lehigh University, and has served as a guest lecturer and instructor at NYU-Stern, University of Pennsylvania-Wharton, Lehigh University, and the Yale School of Management.
About Darien Library
Darien Library is a Library Journal Five Star Library. The library is among the busiest in the state with over 1,300 people visiting on an average day, the highest per capita circulation in Connecticut, with more than 32 items per resident, and nearly a quarter of a million Wi-Fi and computer uses a year.
The library collection includes 125,000 books and 300 newspaper and magazine subscriptions.
In addition, the library presents over 1,500 public events annually, hosting a lineup of bestselling authors, the latest in coding and technology classes, and workshops for small business owners and entrepreneurs.