Louise Parker Berry Lecture

Darien Library Annual Lecture on Customer Service: How Zingerman’s Deli Does It

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During her tenure as Library Director, Louise Berry built a reputation for world-class customer service which has left an enduring legacy at Darien Library. We celebrate her legacy today. If you Googled Zingerman’s Customer Service, you’d mostly find nothing but praise, from the likes of Saveur and Forbes magazines to a plethora of unknown but passionate foodie and business bloggers. __________

— an announcement from Darien Library

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Zingerman’s opened in 1982 as a small corner delicatessen with less than 10 employees. Today it is a community of nine businesses all located in Ann Arbor, Mich., with about 700 employees and over $55 million in revenue.

Business
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Talk, Feb 4: Customer Service & Hospitality in Running a Business

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Darien Library is proud to present Susan Reilly Salgado, founding partner of Hospitality Quotient, in its first annual Louise Parker Berry Lecture at 7 p.m., Thursday, Feb. 4. Launched in 2010 by Susan and restaurateur Danny Meyer, Hospitality Quotient helps organizations all over the world improve their hospitality and service in order to improve the bottom line. Susan will speak on the importance of hospitality in running a successful business, discuss the crucial link between happy employees and happy customers, and talk about how treating your customers like guests does more than make them feel good—it also improves the performance of your business. The Louise Parker Berry Lecture series honors Darien Library’s longest-serving director, who led the Darien Library from 1979-2014, and created a culture of extreme customer service which brought the Library to national prominence.