Eversource has announced that it will suspend disconnect activities for customer nonpayment, as COVID-19 cases continue to rise, and customers can sign up for a special COVID-19 Payment Program until Feb. 9, 2021. The Eversource announcement noted that experts are forecasting continued increases through the holiday season. Here’s the rest of the utility’s announcement, issued Friday:
“With COVID-19 surging and the holidays approaching, suspending electric service disconnections for our customers is a step that will make a big difference during the holiday season,” said Eversource Vice President of Customer Operations Jessica Cain. “At the same time, we remain focused on working individually with our customers to help them reduce their energy use, enroll in one of our flexible payment programs or connect with other options to help,” Cain said.