Metro-North has published these suggestions and safety tips to make your commute easier and keep it safer during the slipperier, colder, snowier, wetter train trips in winter:
Be Prepared – Know Before You Go:
We strongly encourage you to:
- Check www.mta.info for updates, including modified emergency schedules.
- Sign up for email and text message alerts.
- Follow us on Facebook and Twitter.
- Use Metro-North Train Time or the Metro-North Train Time App for real-time train information on your computer or smartphone.
- Listen to television and radio news. This is the fastest way to find out how train service is affected by the weather. We continuously provide information to the media.
- Call our Customer Information Center at 511 (in Connecticut call 877-690-5114). The Information Center will have a taped message upfront describing current service conditions. This is an important element in keeping you informed. The volume of calls at the Information Center will increase dramatically during a weather emergency, and you will likely experience delays getting through to a representative.
- Keep a copy of the current Metro-North timetable. If you cannot access our emergency schedules on the web, it will provide you with a reference point for train departure times from your station if severe weather causes us to alter service.
- Listen for public address announcements at stations and on board trains if you are already traveling.
Winter Safety Tips
Always watch your step and watch for icy conditions in station parking lots, and on station sidewalks, stairs, and platforms. Remember: Ice tends to form more quickly on train platforms than on other surfaces. Even if a platform looks clear, it can have icy patches and be slippery..
- Always use stair handrails. Water dripping from coats, boots, and umbrellas can ice up with the slightest temperature drop, making stairs very slippery. A firm grip on a handrail can prevent serious injury.
- Always avoid moving from car to car. Icy conditions exist in the areas between cars.
- Always watch for slippery conditions, even after you board your train. Snow, slush, and water from boots make train floors slippery.
- Use caution driving to and from the station.