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Customer forums with Metro-North representatives will take place from 7 to 8:30 a.m., Tuesday, Dec. 10 at Grand Central Terminal, the railroad announced. Metro-North has organized these “Connect With Us” forums at various locations over the past several years. One was recently scheduled for Nov. 19 at the South Norwalk Station.
Customer forums with Metro-North representatives will take place on Tuesday, Nov. 19 at the South Norwalk Station and Tuesday, Dec. 10 at Grand Central Terminal, the railroad announced. Metro-North has organized these “Connect With Us” forums at various locations over the past several years to allow customers to talk with railroad representatives about service and progress on major problems.
Upcoming ‘Connect With Us’ Meetings
Connect With Us forums will begin at 7 a.m. and conclude at 8:30 a.m.
When: Tuesday, Nov. 19
Where: South Norwalk New York-bound station platform
When: Tuesday, Dec.
Customer forums with Metro-North representatives will take place on Tuesday, Nov. 19 at the South Norwalk Station and Tuesday, Dec. 10 at Grand Central Terminal, the railroad announced. Metro-North has organized these forums at various locations over the past several years to allow customers to talk with railroad representatives about service and progress on major problems.
Upcoming ‘Connect With Us’ Meetings
Connect With Us forums will begin at 7 a.m. and conclude at 8:30 a.m.
When: Tuesday, Nov. 19
Where: South Norwalk New York-bound station platform
When: Tuesday, Dec.
Anthony Scasino is an ambassador, not for a foreign country, but for Metro-North. He doesn’t have a consulate or embassy, just the Stamford train station as his headquarters. Scasino is one of six Customer Service Ambassadors (CSA) who work at the railroad’s busiest stations — White Plains, Harlem, 125th Street, Fordham, New Rochelle, Croton-Harmon and Stamford. After a six-month trial, the CSA program is now permanent and may be expanded. Scasino has worked for Metro-North for six and a half years, having previously been a ticket agent at Stamford.
Full, regular train service returns to the New Haven Line on Monday after constricted service, including cancelled and combined trains, as the result of a project to replace the Atlantic Street Bridge, Metro-North announced on Sunday. Here’s the Metro-North announcement:
For Monday, July 8, Metro-North expects to operate regular New Haven Line service as a result of the good progress being made by the Connecticut Department of Transportation to replace the Atlantic Street Bridge in Stamford. For New Canaan Branch customers, train service will resume during Peak periods and Off-Peak Substitute busing for New Canaan shuttles will continue. Starting Monday, July 8, please refer to our new New Haven Timetable (July 8 through Sept. 28) for schedule details go here.
Bobby has every kid’s dream job: he’s an engineer for Metro-North. But Bobby isn’t his real name because he’s asked for anonymity so he can speak candidly about his work. “I used to love this job,” he says. “But I still take pride in it. Not just anybody can drive a train safely and smoothly.”
Bobby has worked for the railroad for more than 20 years.
While construction is taking place on I-95 at Exit 9 east of Stamford this Saturday and Sunday, June 1 and 2, Metro-North will add cars to its service to accommodate additional riders. Customers should expect the possibility of crowded conditions. — This announcement, incompetently buried (for how long?) on Metro-North’s website, was dug up Friday morning. After this article appeared, it was posted on the Metro-North home page. For customers traveling to the Yankee games at Yankee Stadium on Saturday and Sunday, Metro-North will operate a second Yankee Clipper train from New Haven, as well as the regularly scheduled train from Stamford, with additional return service after the game:
Inbound to Yankee Stadium- E. 153rd St., one additional train will be added departing New Haven at 3:12 PM and stopping at West Haven, Milford, Stratford, Bridgeport, Fairfield Metro, Fairfield, Southport, Green’s Farms, Westport, East Norwalk, South Norwalk, Rowayton, Darien, Noroton Heights and Stamford before arriving at the stadium station at 5:09 pm.
A good boss cares about his customers. He wants to keep them happy and actively seeks out their feedback. Such is not the case at the Connecticut Department of Transportation. The CDOT’s new Commissioner, Joseph Giulietti, has missed several important opportunities to interface with riders in his first 100 days in office. Not that he hasn’t been working. He just hasn’t been meeting with customers. Remember that Giulietti came to his new job after a stint as President of Metro-North and in that role he held a number of “meet-the-commuter” events, handling himself quite well in answering questions and defusing angry riders. A year ago, after leaving the railroad, he became a consultant to T Y Lin’s study of how to improve running times on the railroad to achieve the “30-30-30” dream espoused by the Fairfield Business Council’s Joe McGee. That $400,000 study, using Giulietti’s input, said it could be done.
Infrastructure work on the New Haven Line will mean longer trips for commuters and others — 1 to 6 minutes for peak hours and 1 to 11 minutes for off-peak trips and on weekends, according to Metro-North. For the New Canaan Branch, trips will be lengthened anywhere from 1 to 16 minutes, Metro-North says. New train schedules coming out on April 14 will reflect the longer trip times. Here’s Metro-North’s announcement, from its March Mileposts newsletter:
Our new timetables effective April 14 on the Hudson, Harlem and New Haven lines are designed to reflect more accurately how the railroad’s progressive infrastructure improvement plan affects train running times, resulting in more reliable, dependable and safe service for our customers. Most of our trains will have an adjusted schedule, anywhere from one minute to, in some cases, 16 minutes on the Connecticut branch lines.
A fire that knocked out some electrical equipment in Milford just after midnight on Tuesday is resulting in train delays of 10 to 15 minutes between Stamford and New Haven until the equipment is replaced, Metro-North says. In an announcement on Tuesday, Metro-North didn’t say how long it will take until the problem is fixed. The “power substation” damaged in the fire is in Milford, just east of the Devon Moveable Bridge, a railroad bridge spanning the Housatonic River close to the Interstate 95 bridge between Stratford and Milford. The Metro-North Announcement
Here’s the full text of the announcement, including pictures provided by Metro-North:
At approximately 12:15 a.m. this morning (Feb. 19, 2019) there was a circuit breaker failure resulting in a fire at an overhead traction power substation located east of Devon Moveable Bridge in Connecticut (see image at right of an overhead substation).
Metro-North has published these suggestions and safety tips to make your commute easier and keep it safer during the slipperier, colder, snowier, wetter train trips in winter:
Be Prepared – Know Before You Go:
We strongly encourage you to:
Check www.mta.info for updates, including modified emergency schedules. Sign up for email and text message alerts. Follow us on Facebook and Twitter. Use Metro-North Train Time or the Metro-North Train Time App for real-time train information on your computer or smartphone. Listen to television and radio news.
What follows is a public apology. Not to you, dear reader, but to future generations. “To my grandchildren: I’m sorry we left you with this mess. We should have done more, when we still had time.”
What am I referring to? Not the national debt.
How bad has service been on Metro-North? Ask Chris Golier, a Fairfield family man in his 40s who rides the train daily from Southport to Grand Central. “Commuting is a soul-sucking exercise,” he says. What used to be a 60-minute ride to and from New York, now takes 75 minutes. His trains are rarely on time.