DMV to Public: Try Not to Come Wenesday, Computers Iffy, License Renewals Fine at AAA

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The Department of Motor Vehicles is advising customers tonight that they face the possibility of longer waits Wednesday as officials work to resolve a problem with intermittent computer outages in branches statewide.

Officials are advising customers to delay visits to DMV offices on Wednesday if possible.

In addition, DMV online registration-related web services will be down overnight as part of the assessment of system issues.

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an announcement Tuesday night from the Connecticut Department of Motor Vehicles

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“We know this is an inconvenience to our customers and we are working around the clock to resolve this matter. We also want customers who have expiring credentials to know that they will be given a grace period to get their renewals done,” said DMV Commissioner Michael Bzdyra.

DMV Norwalk Hub Office Distant View

The DMV\’s nearest \”Hub Office\” at 540 Main Ave. in Norwalk.

The issue essentially stems from sudden outages of computer processing or a dramatic slowdown of the computer process during customer transactions. When these occur, there is no estimated time for the return of service. This delay then ripples through to cause increased wait times for customers. DMV, however, remains open to serve customers, but advises that longer waits could occur.

The intermittent computer issues do not affect AAA offices. Those customers with license or ID card renewals should visit a AAA office. Locations can be found at ct.gov/dmv/offices [or see below].

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Some services are provided at AAA offices, including these locations (click on the community name for directions and more information about that office:

Norwalk – 495 Westport Avenue
Stamford – 1101 High Ridge Road
Fairfield – 1201 Kings Highway
Milford  – 827 Bridgeport Avenue
Danbury – 93 Lake Avenue

AAA offices perform the following DMV services:

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Anyone whose credential, whether license or registration, expires today [Tuesday] or Wednesday when services may not be available for business will be valid until Thursday at midnight.

Computer technicians from DMV, the Department of Administrative Services’ Bureau of Enterprise Systems and Technology, Microsoft and the 3M Corporation, which recently upgraded DMV registration computer systems, are working to resolve the problem. There have not been any pinpointed causes for these computer system issues.

Updates will be given as necessary.

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