Customer Service at the Stamford Station — an ‘Ambassador’ But Not Proper Signage: Cameron on Transportation
Anthony Scasino is an ambassador, not for a foreign country, but for Metro-North. He doesn’t have a consulate or embassy, just the Stamford train station as his headquarters. Scasino is one of six Customer Service Ambassadors (CSA) who work at the railroad’s busiest stations — White Plains, Harlem, 125th Street, Fordham, New Rochelle, Croton-Harmon and Stamford. After a six-month trial, the CSA program is now permanent and may be expanded. Scasino has worked for Metro-North for six and a half years, having previously been a ticket agent at Stamford.