Jim Cameron Jim Cameron 8-2-16

Customer Service at the Stamford Station — an ‘Ambassador’ But Not Proper Signage: Cameron on Transportation

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Anthony Scasino is an ambassador, not for a foreign country, but for Metro-North. He doesn’t have a consulate or embassy, just the Stamford train station as his headquarters. Scasino is one of six Customer Service Ambassadors (CSA) who work at the railroad’s busiest stations — White Plains, Harlem, 125th Street, Fordham, New Rochelle, Croton-Harmon and Stamford. After a six-month trial, the CSA program is now permanent and may be expanded. Scasino has worked for Metro-North for six and a half years, having previously been a ticket agent at Stamford.

Jim Cameron Jim Cameron 8-2-16

ConnDOT’s New Commish Should’ve Been Talking to More Commuters by Now: Cameron on Transportation

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A good boss cares about his customers.  He wants to keep them happy and actively seeks out their feedback.  Such is not the case at the Connecticut Department of Transportation. The CDOT’s new Commissioner, Joseph Giulietti, has missed several important opportunities to interface with riders in his first 100 days in office.  Not that he hasn’t been working. He just hasn’t been meeting with customers. Remember that Giulietti came to his new job after a stint as President of Metro-North and in that role he held a number of “meet-the-commuter” events, handling himself quite well in answering questions and defusing angry riders. A year ago, after leaving the railroad, he became a consultant to T Y Lin’s study of how to improve running times on the railroad to achieve the “30-30-30” dream espoused by the Fairfield Business Council’s Joe McGee.  That $400,000 study, using Giulietti’s input, said it could be done.

ConnDOT slide for some presentation 2018 proposed parking garage Stamford railroad station

Public Meeting on New Stamford Train Station Parking Garage on Oct 24

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The Connecticut Department of Transportation will conduct a public meeting from 7 to 8:30 p.m., Wednesday, Oct. 24 about the proposed Stamford Transportation Center parking garage to be constructed on South State Street in Stamford. The meeting will be held in the Senior Center Auditorium on the second floor of Stamford Government Center, 888 Washington Blvd., Stamford. — This article combines announcements from the Connecticut Department of Transportation (which, weirdly, didn’t state the time of the meeting) and the state Council on Environmental Quality (which did, and which had other information). The proposed parking garage will replace parking in the aging original garage structure (currently located on Station Place) with a low maintenance, long service life facility that meets the demand for state-owned commuter parking spaces located proximate to the station.