A good boss cares about his customers. He wants to keep them happy and actively seeks out their feedback. Such is not the case at the Connecticut Department of Transportation. The CDOT’s new Commissioner, Joseph Giulietti, has missed several important opportunities to interface with riders in his first 100 days in office. Not that he hasn’t been working. He just hasn’t been meeting with customers. Remember that Giulietti came to his new job after a stint as President of Metro-North and in that role he held a number of “meet-the-commuter” events, handling himself quite well in answering questions and defusing angry riders. A year ago, after leaving the railroad, he became a consultant to T Y Lin’s study of how to improve running times on the railroad to achieve the “30-30-30” dream espoused by the Fairfield Business Council’s Joe McGee. That $400,000 study, using Giulietti’s input, said it could be done.