Louise Parker Berry Lecture
Darien Library Annual Lecture on Customer Service: How Zingerman’s Deli Does It
|
During her tenure as Library Director, Louise Berry built a reputation for world-class customer service which has left an enduring legacy at Darien Library. We celebrate her legacy today. If you Googled Zingerman’s Customer Service, you’d mostly find nothing but praise, from the likes of Saveur and Forbes magazines to a plethora of unknown but passionate foodie and business bloggers. __________
— an announcement from Darien Library
__________
Zingerman’s opened in 1982 as a small corner delicatessen with less than 10 employees. Today it is a community of nine businesses all located in Ann Arbor, Mich., with about 700 employees and over $55 million in revenue.